RETURN POLICY

RETURN POLICY – OLIVIA & CLAIRE OTTAWA

We offer a 30-day return period. This means you have 30 days from receiving your order to request a return.

To be eligible for a return, the item must be in the same condition that you received it. It must be unworn, unused, with original tags attached, and in its original packaging. Proof of purchase is also required.

To start a return, please contact us at info@oliviaandclaireottawa.com. All returns must first be approved by our team. Items sent back without prior authorization will not be accepted.

Please note: Approved returns must be shipped to our return facility in China. The return address will be provided after your return request has been approved. Return shipping costs are the responsibility of the customer unless otherwise agreed.

If you have any questions regarding returns, you can contact us at any time at info@oliviaandclaireottawa.com.

RETURNS

We accept returns for both defective and non-defective products.

Exchanges: Yes
Condition of product: New only
Return window: 30 days
Return method: By mail (to China)
Return label: Not included. Return shipping costs are the responsibility of the customer
Restocking fee: None
Refund processing time: Up to 7 business days

DAMAGES OR ISSUES

Please inspect your order carefully upon delivery. If the item is damaged, defective, or if you receive the wrong product, contact us as soon as possible so we can resolve the issue.

EXCHANGES

The fastest way to receive the item you want is to return the original product. Once your return is approved, you can place a new order for the desired item.

REFUNDS

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will automatically be processed to your original payment method within 7 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.